Help Center
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Browse by Category
Find answers organized by topic
Getting Started
Account setup, first campaign, onboarding steps.
Sending Campaigns
How to create, schedule, and send email campaigns.
Contacts & Lists
Import, segment, and manage your subscriber lists.
Analytics & Reports
Open rates, clicks, conversions, and beyond.
Integrations & API
Connect CRMail Pro with your existing tools.
Troubleshooting
Fix common issues with sending, SMTP, and more.
Frequently Asked Questions
Quick answers to common questions
How do I import my contacts from a CSV file?
Go to Contacts → Import Contacts, upload your CSV file, and map your columns to the correct fields (Name, Email, Company, etc.). The system will automatically detect duplicates and skip them during import.
How do I set up a custom SMTP server?
Go to Settings → Email Settings and enter your SMTP Host, Port, Username, and Password. Use the "Send Test Email" button to verify your configuration is working correctly before sending a campaign.
What are the available personalization tags?
You can use the following tags in any email:
{{first_name}}, {{last_name}}, {{email}}, {{company}}, and {{unsubscribe_url}}. These are automatically replaced with each contact's real data when the email is sent.
Why are my emails landing in the spam folder?
Common reasons include missing SPF/DKIM DNS records, high bounce rates, or spam trigger words in your subject line. Make sure your domain has valid SPF and DKIM records, and always send to engaged, opted-in subscribers only.
Can I schedule a campaign to send later?
Yes! When creating a campaign, instead of clicking "Send Now", choose the Schedule for Later option and pick your desired date and time. The system will automatically send the campaign at the scheduled time.
Still need help?
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